Crunch Accounting Pty Ltd
ABN 87 644 003 131
Privacy Policy

Our Commitment to Your Privacy

Protecting your information is important to us. We strive to do business in a manner that justifies you choosing Crunch Accounting.

This Privacy Policy explains the types of information we may collect from and about you or your business, how we may use or disclose that information, and how we protect that information. This Privacy Policy also sets forth our general practices and principles that apply to information we collect through the following products and services:

    Our online & software tax preparation systems & services
    Our website; and
    Our mobile applications that incorporate this Privacy Policy

If you have any question relating to this Privacy Policy, please do not hesitate to contact us.

Special Note to Parents: Because of the nature of the services we provide, we do not knowingly market our services to children, nor do we collect information from children. Our website does not contain any material that would knowingly be inappropriate to children.

Who This Privacy Policy Covers

This policy applies to personal and business information we collect when we provide tax preparation and other products and services to customers and former customers of Crunch Accounting. This policy does not apply to our affiliates or our franchisees. These companies may be subject to different regulations and may have different operating practices. If you are doing business with these companies, you should consult their respective privacy policies.

Information We Collect

We collect information, including personal information, about you, your spouse, your dependents, your business, and other individuals (such as employees as part of providing business services) when you use our services. This information includes, but is not limited to:

    Contact Information (e.g. name, phone number, address & email);
    Tax File Numbers & other government identification numbers;
    Dates of Birth;
    Financial Information (e.g. income, revenue, assets, credits, deductions, expenses & bank account information);
    Payment Data (e.g. checking, debit & credit card account numbers, balances & payment history);
    Geo-Location Information

We collect this information from the following sources

We collect information directly from you. We collect information you voluntarily provide as part of using or requesting our services. This information includes information you provide as part of preparing your tax return, electronically filing your tax return, authenticating your identity, or applying for or purchasing a product or service. If you choose not to provide certain information we request, we may be unable to serve you as our products, services, tools or calculators may rely upon this information.

The Australian Taxation Office (ATO) or state taxing authorities may require we collect certain personal and system information in connection with preparing or electronically filing your tax return. This may include your name, tax file number, IP addresses, and unique device identifiers.

We also collect information when you request services or information from us or companies with whom we have a business relationship, enter contests or sweepstakes, or complete surveys or polls.

To improve the security of our services, to protect your identity, and to protect your information, we may verify your personal information by matching the information you provide against other publicly available information that we obtain from identification verification companies.

How We May Use Your Information

We use your information to provide you the products and services you request. We may also use your information, as permitted by law, to service and report on your account and to offer you relevant information, products, or services. These activities may be performed by us or a service provider acting on our behalf.

How We May Disclose Your Information

We will not use or disclose your personal information for any purpose other than as set out in this policy or otherwise notified to you at the time of collection.

If you do not want us to use your personal information for marketing purposes as set out below, please let us know either when we collect your personal information or by contacting us to opt out of marketing activities.

We may disclose your information as described below:


As permitted by law, we may provide information we collect to our affiliates. Our affiliates may use this information to assist us in providing you with the products or services you have requested, or to provide or market additional products and services to you.

Business Partners

We work closely with a variety of business partners. We may offer products jointly with our business partners. You will be able to recognize when a business partner is associated with your transaction when its logo appears or is shown with our logo. We may share information that is related to such transactions with that business partner (unless you have asked us not to in writing).

Service Providers

Where permitted by applicable law, we may disclose your personal information to service providers who perform business functions on our behalf, services such as data processing and analysis, contest supervision, direct mail or email production, technical support, data storage, courier services, and debt collection. We may also share your personal information, and a record of any transactions you conduct on our websites or offline with us with a third-party advertising partner and its service providers in order to deliver you advertising tailored to your interests when you visit certain other websites. Data shared in this way is made pseudonymous. We require all service providers to have written contracts with us that specify appropriate use of your personal information, require them to safeguard your personal information, and prohibit them from making unauthorized or unlawful use of your personal information.

Communications with the ATO and State Taxing Authorities

The ATO and state taxing authorities may require or request we disclose certain personal and system information in order to process or electronically file your tax return. This information may include, but is not limited to, your name, tax file number, IP addresses, unique device identifiers, bank account numbers, and tax return preparation user activity metrics (e.g., time to complete the tax return).

As Required or Permitted by Law

We may disclose your information to affiliated or non-affiliated third-parties when we have a good faith belief that such disclosure is required or permitted by law. This may occur in connection with a court order, legal process, or other judicial, administrative or investigative proceeding that produces a request for information from us. We may disclose your information to proper federal, state, or local officials in order, and to the extent necessary, to inform the official of activities that may constitute, or may have constituted, a violation of any criminal law or to assist the official in investigating or prosecuting a violation of criminal law. As permitted by law, we may disclose your information to the ATO for the prevention of refund fraud and potential cyber security threats.

How We Secure Your Information

The security of your personal information is important to us. We maintain appropriate safeguards to protect your information. If you have any questions about the security of our services, you can contact us as set forth in the “Contact Us” section of this Privacy Policy.

If we share your information with our service providers, we require all service providers to have written contracts that specify appropriate use of your personal information, require them to safeguard your personal information, and prohibit them from making unauthorized or unlawful use of your personal information.

How Long Do We Keep Your Information

We keep your information for as long as needed or as required by law.

We retain your information for as long as your account is active or as needed to provide you services. We may retain or use your information as necessary to comply with our policies, legal obligations, resolve disputes, and enforce our agreements.

Third-Party Products & Services Including Social Media Features

We have business relationships with third-parties that provide products or services on or through our services. This Privacy Policy does not apply to products and services offered by third-parties. You should carefully read the privacy notices and any terms and conditions applicable to such third-party products or services. When you request products or services from such companies, you give us permission to provide these third-parties with information about you necessary to fulfill or process your request.

For instance, your use of social media features may use scripting or may require us to share your IP address and which page you are visiting to enable the feature to function properly. Social media features and widgets are either hosted by a third-party or hosted directly on our site, and your interactions with these features are governed by the privacy notice of the company providing it. Examples of these features are the Facebook "Like" button, the "Share This" button, and interactive mini-programs that run on our services.

Opting Out

You may choose to limit our use or our ability to share your information in certain circumstances. Our ability to offer you certain products and services and your experience may be affected by your choice. To opt out of electronic or any other communications, please provide written notice to our office, by using the contact information set forth in the “Contact Us” section below. You may, however, continue to receive e-mail communications related directly to the services and products you purchase, such as payment receipts and e-file status notifications.

Accessing Our Services from Outside Australia

We use service providers located in Australia and the United States to bring you our services. If you access our services from outside Australia, you consent to the transfer of your information, including your personal information, to Australia, a jurisdiction that may not provide the same level of protection to your personal information as your home country.

Quality of Personal Information

If you believe that the information we have about you is not accurate, complete or up-to-date, please contact us using the contact information set forth in the “Contact Us” section below and we will take reasonable steps to correct the information.

Contact Us

If you have any questions about this Privacy Policy, would like to access your information, or have a concern regarding compliance with the Australian Privacy Principles or any applicable privacy code which binds us, you can contact us via the following methods:

The Privacy Officer

PO BOX 651

Morayfield QLD 4506

Phone: 07 5319 2040

For any concerns regarding compliance, we will respond to you within a reasonable time, typically one week. If you are dissatisfied with our response, you may contact the Office of the Australian Information Commissioner.

Privacy Policy Updates

This Privacy Policy may change. If we make a material change to this Privacy Policy, including a material change in the way we use any personal information collected, we will notify you by using one of the following methods at least thirty (30) days prior to the effective date of such change: (1) we will post a notice on our website describing the change; or (2) we will send you an email notifying you of the change.

Effective Date

This Privacy Notice is effective March 15, 2019.